At Surftech, we strive to ensure your satisfaction with our products. We understand that sometimes, returns may be necessary. Please review our return policy below for more information.

 

Eligibility for Returns

 

To be eligible for a return, the item must meet the following criteria:

• Within 30 days of delivery date
• The item must be in the same condition as when you received it.
• It should include any manufacturer tags (if applicable).
• The item must be in its original packaging.
• You must provide the receipt or proof of purchase.
• Items returned without prior approval or those received in a used condition that is not suitable for resale will be shipped back to the customer at their expense.

We cannot stop an order once it has been shipped. Returns initiated during the transit period will not have the shipping refunded and will have to be shipped back at the customers expense. 

Warehouse Pickup orders may be subject to a 10% restocking fee if canceled after 14 days of pickup notification. 

Orders re-routed to a new address while in transit are subject to an additional shipping charge.

 

Excluded Return Items

 

Please note that the following items are excluded from our return policy:

• Any boards
• Sale, clearance, and closeout products
• Paddles
• Gift cards

 

Initiating a Return

 

30-Day Return Policy

We offer a 30-day return policy, providing you with a month to request a return from the date of delivery. If the delivery falls during a holiday period, we extend the return window to 45 days.

To initiate a return, please contact us at info@surftech.com. In your email, provide us with your First and Last Name, order ID number, date of purchase, and the reason for the return.

Once your return is approved, please write the provided RA# (Return Authorization Number) on the box or return label. Please note that we do not provide return labels. We cannot be held responsible for return shipments that are lost, damaged, or stolen in transit. For added security, we recommend shipping returns with insurance and tracking. If you have any questions about the return process, please don't hesitate to contact us at info@surftech.com.

 

Damages and Issues

 

Upon receiving your order, please inspect it carefully. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. We will promptly evaluate the issue and take steps to make it right.

 

Exchanges

 

We offer a 30-day exchange policy from date of purchase for all orders, including boards.

Eligibility for Exchanges

To be eligible for an exchange, please keep the following in mind:

• For board and paddle exchanges, the new item must be the same model in a different size, or you may choose a similar-priced model.
• The item you wish to exchange must be in the same condition as when you received it.

To initiate a exchange, contact us at info@surftech.com . In your email, provide us with your First and Last Name, order ID number, date of purchase, and the reason for the exchange. 

Please note that we do not provide return labels for exchanges. The cost of shipping the item back to our warehouse will be the responsibility of the customer. However, if your exchange request is approved by our customer service team, you may drop off the item in person at our warehouse, and there will be no additional charge for this service.

Exclusions may apply to certain products or specific circumstances. Please contact our customer service team at info@surftech.com for more information on any potential exclusions or if you have any questions regarding our exchange policy.

 

Refunds

 

If your return is approved, you will receive an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take some additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please reach out to us at info@surftech.com for further assistance.

Thank you for choosing Surftech. We appreciate your business and are here to assist you with any questions or concerns regarding our return policy.