FAQ

Orders/Returns
Q: Can I cancel or edit or my order?

You can cancel or edit your order during it's processing time by contacting our customer service team. Once your order has shipped, we are unable to make any further adjustments or cancellations.

Q: How do I check the status of my order?

Refer to your order confirmation email to check the status of your order. Alternatively, if you created an account with Surftech, you can check all your order status' under the "my account" page.

Q: What is Surftech's return policy?

We have a limited 10-day return policy on select products. Our return policy excludes boards, paddles, sale and clearance products, and closeout products. Learn more about our return policy.

Q: I tried to place an order and did not receive an email confirmation but have a pending charge on my card?

Typically if you do not receive an email confirmation, your order did not go through due to an issue with the credit card. We recommend checking with your bank or contacting our customer service team.

Shipping
Q: How long does it take for my order to ship?

Every order takes 1-2 business days for processing and up to 5-7 business days for shipping. Orders to Hawaii, Alaska, and Puerto Rico take 2-3 weeks. Learn more about our shipping policy.

Q: Can I pick up at your warehouse?

We do offer pickup from our Huntington Beach warehouse, select "Huntington Beach Warehouse Pickup" at checkout to choose this option.

Q: Do you ship international?

Unfortunately we only ship within the US and Puerto Rico. We recommend ordering with our international distributors, contact us to get in touch with your nearest distributor.

Q: My board was damaged in shipping, what do I do?

Sorry to hear that, contact our customer service team immediately and we will be able to assist you!

Products
Q: Where are Surftech boards made?

Surftech boards are designed in the USA and Australia, manufactured in Thailand.

Q: What are some maintenance and care recommendations?

We recommend all boards, paddles, and accessories are stored in a cool area to avoid heat damage. All boards should be covered in a board bag or sock and avoid heat exposure when not in use.

Q: My board got damaged, how do I fix it?

Depending on the extent of the damage, we recommend taking your board to your local Surf/SUP repair shop. For minor damages, there are lower cost do-it-yourself options that can be purchased from your local surf shop. Paint chips/damages can be fixed by a matte/acrylic water-based spraypaint. If you are unsure of the color for your board, contact us. If you believe your damaged board falls under our warranty policy, please visit our warranty page.

Q: I lost a fin to my board, do you sell replacement fins?

We sell a select variety of replacements fins for both Surfboards and Stand Up Paddleboards. View our fins page to see what is currently available. Not finding what you need? Contact our customer service team and they'll point you in the right direction.

Q: Do you offer custom orders?

Unfortunately we do not offer custom orders as all our boards are created with stock dimensions. For customs, we recommend contacting the shaper directly.

Q: I want to get a board that's out of stock, do you offer pre-orders?

We do not offer pre-orders on our boards, but you can sign up to be notified once a board is back in stock on the products page. Once that board becomes available, you will receive an email notifying you!

Still have questions?

Contact our customer service team today.